'Elevating the Experience'

The human side of negotiation

Posted by Nina Mostafa on 01/03/17 10:00

How often do you think you use negotiation skills? We may not realise it but negotiation is a big part of our daily life. We negotiate various factors in our roles at work, from project timelines to resources, to parameters for our performance indicators or salaries, and even in our personal lives, with conflicting opinions, or even something as simple as where to dine. Negotiation is about reaching an agreement where both parties walk away with mutually acceptable terms. The ability to get what we want is only enhanced by our ability to negotiate effectively.

The word ‘negotiation’ has copped a bad reputation. Oftentimes, we associate the act with competition or confrontation or believe that only an all-or-nothing approach can win; the word ‘win’ supporting the act of competing.

But what if we take the notion of competing out of the equation and approach a negotiation in a more fair way?

After all, the reason you’re getting into a negotiation in the first place is either because one party wants something from another, or that both parties want something from each other. Once you each establish what is important and unimportant to each, the negotiations can begin. The questions that each person needs to ask is ‘What do I want from you?’ and ‘What can I give you in return?’

But how to do this? How exactly do you start asking those questions without sounding contentious? Let’s explore.

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Topics: opinion, Communication skills, Effective conversations, Influencing skills, negotiation

Three building blocks for effective influencing conversations

Posted by Nina Mostafa on 01/09/16 14:06

 Consider someone you know who is an influencer or who has, what you believe to be, effective influencing skills. What is it about them that gets you interested, motivated, or even inspired? Are they passionate and dynamic? Perhaps. Confident? Most definitely. Knowledgeable? Certainly.

Are they a leader?

Not necessarily.

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Topics: opinion, Communication skills, Effective conversations, Influencing skills

20 top tips to present like a gold-medal winning athlete

Posted by Lisa Harrison on 16/08/16 15:08

With the Olympics and Paralympics keeping so many of us awake and excited in the wee hours, I got to thinking that we can draw a lot of parallels between Olympic sports and public speaking. Getting up to deliver a presentation can feel like you are standing on the blocks of the pool, and the crowd of 40 can like 40,000 through our fearful eyes. Certainly for many of us, the adrenaline rush before we go on stage can feel approximately equal to the level you might experience before a high dive.

So what tips we can learn from these first class athletes who perform on the world stage, to make our experiences of public speaking a success on any stage?

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Topics: presentation skills, public speaking, Communication skills, Effective Communication

Six dysfunctional conversation habits to avoid

Posted by Nina Mostafa on 29/06/16 13:49

Have you ever been in a conversation where no matter what you did, you struggled to engage with the other person?

What was it that they did? Or didn’t do?

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Topics: Communication skills, Conversation habits, Listening Skills

Benefits of having effective communication skills

Posted by Nina Mostafa on 28/04/16 07:30

 

“Communication is the most important skill any leader can possess.” So says billionaire Richard Branson, who believes that communication is the skill that will set you apart from the crowd.

Indeed, Branson can certainly form alliances with the many business leaders and entrepreneurs who credit effective communication skills for much of their success. He joins the ranks of Warren Buffet, who believes that effective communication will instantly raise a person’s professional value.

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Topics: Communication skills, Careers, Effective Communication